frequent asked questions
Use the FAQ section to answer your customers' most frequent questions.
Product
Lip Leap Women's Antibacterial Panties are a high-end product designed with the concept of "liberating women's invisible power." They feature Mugwort Shield™ antibacterial technology and Invisi‑Cut™ laser seamless cutting to provide women with all-day healthy, breathable and comfortable intimate protection. Our products use our exclusive Mugwort Shield™ technology, which can inhibit the growth of 99.9% of bacteria, effectively preventing problems such as vulvitis and vaginitis caused by humidity. It has been certified by independent third-party laboratories to ensure safety and reliability. Lip Leap panties use 0.1mm laser seamless cutting technology to ensure smooth and seamless edges, without producing constriction marks or rolled edges, providing a perfect fit and invisible protection.
Through Mugwort Shieldâ„¢ antibacterial technology and superior moisture-wicking design, it effectively prevents bacterial growth, thereby reducing the risk of vulvitis, urinary tract infections and other gynecological inflammations. Our products have been tested by independent laboratories to prove their antibacterial effect (72-hour antibacterial test, still reaching 99% after 100 washings) and material safety, ensuring compliance with international health standards. Lip Leap panties use environmentally friendly fabrics without chemical coating or silver ions, which are gentle and skin-friendly, suitable for sensitive skin, protecting both the environment and health.
Mugwort fiber is derived from the mugwort plant (Artemisia), which has been used in traditional medicine for hundreds of years. You may recognize mugwort from popular Western health products such as aromatherapy essential oils, herbal teas, and sleep aids. It naturally contains antibacterial and antifungal properties, similar to tea tree, but is gentler on sensitive areas. When woven into our underwear, it forms a breathable, sanitary layer that helps prevent infections and irritation while staying comfortable.
Yes! In a controlled clinical study, we compared Lipleap underwear to traditional underwear brands on the market. The results were impressive:
- Lipleap underwear eliminated 99.9% of bacteria compared to traditional underwear
- After wearing for 24 hours, bacteria significantly increased in the pad area of traditional underwear
- In contrast, even after long periods of wear, there was almost no bacterial growth on Lipleap pads
- These studies show why many women feel reduced irritation and improved comfort after switching to our products
Using FeatherLiteâ„¢ ultra-fine fibers and unique weaving techniques, a microporous structure is formed to ensure air circulation and keep you dry and comfortable all day. Advanced fiber technology is used to achieve rapid moisture-wicking, keeping you dry even during long periods of exercise or sitting, reducing discomfort. The antibacterial and moisture-wicking functions effectively inhibit bacterial growth, prevent odors, and keep the private area fresh for a long time.
Refer to our detailed size chart, accurately measure your waist and hip circumference, and choose the most suitable size for the best fit. Using 3D three-dimensional tailoring and Flexi‑Fit™ high-elasticity technology, each pair of underwear is ensured to fit different body types perfectly. The One Size Fits All ultra-elastic design fits XS-XXL sizes perfectly, embracing every change in a woman's life.
We meet the needs of various groups such as seamless, sports, maternity, and classic, each with 3D three-dimensional tailoring to meet women's wearing needs in different occasions. Lipleap uses environmentally friendly, skin-friendly fabrics and styles without chemical coatings to ensure gentle and non-irritating, suitable for sensitive skin.
Yes! The mugwort fiber we use is hypoallergenic and very suitable for people with sensitive skin. Many customers with recurring irritation issues report significant improvement after switching to our products.
For best durability and to maintain antibacterial properties:
- Machine wash with mild detergent on a gentle cycle
- Avoid using bleach and fabric softeners
- Line dry or tumble dry on low heat
- Do not iron the pad area
With proper care, the antibacterial properties of the mugwort fiber pad remain effective for the life of the underwear (typically about 50 wears with normal use and proper care).
We recommend regularly replacing underwear for optimal intimate health. Even though Lipleap has excellent antibacterial properties, rotating multiple pairs of underwear and replacing them after about 30 wears helps maintain hygiene standards. Keep in mind that changing into fresh underwear frequently throughout the day, especially after exercise or in hot weather, can significantly contribute to the health and comfort of your intimate area.
Using high-quality fabrics and precise craftsmanship, it remains flat and elastic even after long-term use, and is not prone to pilling or deformation.
The high elasticity and 3D three-dimensional tailoring ensure that the underwear does not shift during exercise, fits tightly to the body, and provides you with stable support.
Order
Simply browse our collections, select your preferred styles and sizes, add to cart, then checkout. Create an account or check out as a guest.
We accept all major credit cards, Shoppay, and PayPal.
The website uses SSL encryption and multiple security measures to ensure that all payment data and user information is absolutely secure.
We offer free standard shipping on orders over $39. For orders under $39, shipping fees are calculated based on your location.
Enter the discount code at checkout to enjoy the discount. Please check the official website's promotion page or subscribe to emails for the latest discount information.
Yes, our three product lines have different prices:
The Pure Series is our most affordable option
The Active Series is mid-priced
The Luxe Series is our premium line with the highest price
The price differences reflect the amount of mugwort fiber used and the specialized manufacturing processes. The Luxe Series is made entirely of mugwort fabric, providing the maximum health benefits, and requires the most extensive production techniques.
Standard shipping within the United States usually takes 4-7 business days.
Currently, we do not support international shipping. Please follow our social media channels and subscribe to our newsletter for the latest updates on when international shipping will be available.
Log in to your account, and you can check the order processing and logistics status in real-time on the "My Orders" page. We will also send updates via email.
For hygiene reasons, we do not accept returns of worn underwear. However, if you receive a damaged or defective item, please contact our customer service department within 14 days of receipt for a replacement or refund.
You can modify or cancel your order within 2 hours of placing it. If you need to make changes, please contact contactus@lipleap.com immediately.
Brand
Yes, sustainability is at the core of our mission. We use responsibly sourced materials, minimal and recyclable packaging, and implement environmentally friendly manufacturing processes.
Absolutely. All of our underwear is produced in facilities that maintain fair labor practices and safe working conditions. We regularly audit our manufacturing partners to ensure they meet ethical standards.
Lipleap was born out of a powerful realization: women's underwear shouldn't be a health hazard—it should be their ultimate protector.
Our founder, an expert in high-performance fabrics, noticed that women needed to meticulously hand-wash and sanitize their underwear, while men never gave it a thought. She asked: Why should women have to go to extra lengths just to feel clean and secure?
Working with medical experts, Lipleap developed our 100% natural mugwort antimicrobial technology, providing 99.9% protection around the clock, eliminating bacteria, odors, and discomfort. We designed underwear with 0.1mm seamless laser-cut edges, delivering an invisible, second-skin feel—no panty lines, no restrictions, just effortless confidence in any outfit.
Our One Size Fits All ultra-stretch design adapts perfectly from S-XL, embracing every change in a woman's life.
Lipleap is more than underwear—it's a movement, for less worry, more comfort, and total freedom to own every moment.
Wear Lipleap. Own Your Freedom.
We are deeply committed to corporate social responsibility (CSR) through:
Sustainable Production - We only use organic mugwort and maintain an eco-friendly production chain
Lip leap Cares Sets - Customers can buy sets for themselves or opt for us to donate the set to women in need
Our donations support women facing a variety of challenges, including:
- Supporting homeless women through partnerships with the National Alliance to End Homelessness
- Supporting women in poverty through Women In Need (WIN)
- Supporting domestic violence survivors through the National Network to End Domestic Violence
- Supporting refugee women through the International Rescue Committee
- Supporting disaster victims through the American Red Cross Women's Programs
We welcome volunteers to join our community initiatives (visit our "Lip leap Cares" page for more details):
- Sign up on our website to participate in regular underwear distribution events
- Volunteers receive a Lipleap Community Service Certificate and exclusive Lipleap Cares merchandise
- Follow our social media for announcements of upcoming volunteer opportunities
Visit our "Technology" page to learn more about the scientific research behind our mugwort fiber technology and how it benefits vaginal health.